I Need Help!

This page is intended to help students with common technology issues they may face during school or distance learning.

RCS Chats Pop-up:

If you signed in with your @ggusd.net account on a mobile device, you may come across an "RCS Chats" pop-up on your Chromebook.

How to Turn Off RCS Chats:

• Open Google Messages: Launch the messaging app on your Android device.
Tap Your Profile Icon: In the top right corner, tap your profile picture or initial.

• Go to Settings: Select "Messages settings" from the menu that appears.

• Find RCS Chats: Tap on "RCS chats".

• Turn Off the Feature: Toggle the switch next to "Turn on RCS chats" to the off position.

If you are on an iPhone or iPad:

• Open Settings

• Go to Messages

• Switch the RCS Chats toggle to off

YOUR STUDENT ACCOUNT:

First things first, It is important that you are logged into your *@ggusd.net account in order to access your Classroom pages and Zoom meetings. This can be done by logging into a Chromebook or any Google site (e.g.: Google Classroom). If you wish to sync your bookmarks & extensions, you can log in as a user within a Chrome browser. Click the documentation below in case you need assistance logging into your Chrome browser:

CHROMEBOOKS - MANUALLY UPDATING:

If your Chromebook does not automatically update, you can update it manually via instructions from Google Support:

At the bottom right, select the time tray.
Select Settings ⚙.
At the bottom of the left panel, select About Chrome OS.
Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
Select Check for updates.
If your Chromebook finds a software update, it will start to download automatically

Note: If your Chromebook uses your phone's internet connection or its own mobile data, you'll get an alert about how much mobile data it needs to update. You can then stop or continue with the update.

CONNECTION PREFERENCES:

In case your Chromebook is frequently trying to connect to other networks, especially for those trying to do homework on the road via hotspot:

Network Settings: Click the bottom right panel, then click the drop-down right under the wireless icon. This can also be accessed by going straight to settings, then clicking Network on the left.

Once in network settings, click "Wi-Fi settings" or look for the hotspot connection (e.g.: iPhone, CoolPad Surf, etc) and click the name of the connection.

Once you click into the name of your preferred connection, it will take you to a settings page giving you the option to forget or disconnect the network. On that page, make sure Prefer this network and Automatically connect to this network are both toggled on. Subsequently, you can toggle those off for the networks you prefer not to connect to. Check the images below for reference:

ZOOM:

Zoom is a bit tricky considering that it needs your student account, but does not let you sign in by directly typing in your account credentials. Attempting to join a meeting without logging into Zoom may result in an authorization error or ask you for the Meeting ID. Note that if your *@ggusd.net account is logged into Zoom properly, meeting links provided by teachers should let you in automatically or ask you for a passcode at most.

*Do not attempt login into Zoom by manually typing your school email/password. Our school accounts do not have a password tied to Zoom, so too many manual login attempts with a password can lock your account out for 30 minutes. Be sure to only use the direct login methods shown below.

An easy way to ensure Zoom works for you is to check the STUDENTS tab at the top of this website (inbetween PARENTS & LINKS FOR STAFF), and clicking the link that says ZOOM LOGIN/RELOGIN. This specific link will automatically sign you in through Google in case your account somehow gets logged off. If it is your first time logging into Zoom, it may ask you to create an account. Check the images below for reference.