I Need Help!

This page is intended to help students with common issues they may face during distance learning.

 

YOUR STUDENT ACCOUNT:

First things first, It is important that you are logged into your *@ggusd.net account in order to access your Classroom pages and Zoom meetings. This can be done by logging into a Chromebook or any Google site (e.g.: Google Classroom). If you wish to sync your bookmarks & extensions, you can log in as a user within a Chrome browser. Click the documentation below in case you need assistance logging into your Chrome browser:

 

CHROMEBOOKS - MANUALLY UPDATING:

If your Chromebook does not automatically update, you can update it manually via instructions from Google Support:

  • At the bottom right, select the time tray.
  • Select Settings .
  • At the bottom of the left panel, select About Chrome OS.
    Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
  • Select Check for updates.
  • If your Chromebook finds a software update, it will start to download automatically

Note: If your Chromebook uses your phone's internet connection or its own mobile data, you'll get an alert about how much mobile data it needs to update. You can then stop or continue with the update. 

 

CONNECTION PREFERENCES:

In case your Chromebook is frequently trying to connect to other networks, especially for those trying to do homework on hotspot while your parents are driving:

Network Settings: Click the bottom right panel, then click the drop-down right under the wireless icon. This can also be accessed by going straight to settings, then clicking Network on the left.

Once in network settings, click "Wi-Fi settings" or look for the hotspot connection (e.g.: iPhone, CoolPad Surf, etc) and click the name of the connection.

Once you click into the name of your preferred connection, it will take you to a settings page giving you the option to forget or disconnect the network. On that page, make sure Prefer this network and Automatically connect to this network are both toggled on. Subsequently, you can toggle those off for the networks you prefer not to connect to. Check the images below for reference:

 

ZOOM:

Zoom is a bit tricky considering that it needs your student account, but does not let you sign in by directly typing in your account credentials. Attempting to join a meeting without logging into Zoom may result in an "internal" error or ask you for the Meeting ID. Note that if your *@ggusd.net account is logged into Zoom properly, meeting links should let you in class automatically or ask you for a passcode at most.

An easy way to ensure Zoom works for you is to check the STUDENTS tab at the top of this website (inbetween PARENTS & LINKS FOR STAFF), and clicking the link that says ZOOM LOGIN. This specific link will automatically sign you in through Google in case your account somehow gets logged off. If it is your first time logging into Zoom, it may ask you to create an account. Check the images below for reference.

Here is a direct link for those who want to bookmark it:

https://zoom.us/google_oauth_signin

 

AERIES ACCOUNTS:

Since we are not setting up accounts during class in person for Aeries accounts this year, account verification can be done over the phone by calling our front office at 714-663-6506 or by emailing Lake's technology support at Laketech@ggusd.us.

 

ONLINE TEXTBOOKS: McGraw-Hill & MyHRW

Most of you will be able to login to your online textbooks in the same manner as your standard *@ggusd.net account, with the difference being that it requires your first 2 initials capitalized before your default password. For example: if Michelle Dragon (25mdragon7@ggusd.net) has a standard account setup with 06082006 as her password, she would access McGraw-Hill with:

Login: 25mdragon7@ggusd.net

Password: MD06082006

 

Online Textbooks - Site Settings

In the case some content may be blocked from your browser settings or you accidentally clicked to disable something, clicking the lock 🔒 icon left of the address bar will give you to access Site Settings to re-enable plugins and set other site permissions. Make sure you are doing this on the current site you want to change settings for.

 

 

Online Textbooks - Clearing Cache & Cookies:

In case some pages do not load correctly or you are getting errors due to outdated content, you can clear out your temp data by following the steps in the image below:

 

NOTE: Online textbooks require migrating accounts over a massive list, which is prone to database errors. Some users may have an automatically generated username that looks nothing like your *@ggusd.net account. Contact your teacher via Google Classroom or email in case you are unable to login with your student account.

NOTE 2: As online information progresses over time, they may have new requirements to keep up with current material. If you checked out an older model Chromebook from last year that is unable to update to meet requirements, contact our front office and we will swap you out for a newer one. To check for browser compatibility, click the link below: